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FAQ
THE MOST COMMON QUESTIONS
General Questions
Yes, we ship to all 50 U.S. states. Shipping options and rates are calculated at checkout based on your location.
Track your order status anytime directly on our website in the My Orders section. Additionally you will receive an exclusive tracking number and a direct tracking link at the email address you provided. You can use them to easily track your shipment.
Domestic shipping within the U.S. typically takes 3 to 5 business days, though it can range from 2 to 7 business days depending on your location. During peak shopping seasons (like Black Friday and the holidays), delivery times may extend up to 5 business days.
If your order arrives damaged, defective, incorrect, or with a missing item, please contact us as soon as possible. Please include clear photos or videos showing the issue, along with your order information. This will allow us to review the situation and, when applicable, arrange a replacement or refund.
Generally, returns are not accepted for items that were correctly shipped. We recommend carefully reviewing the product description and size chart before placing your order. If you believe you received a different size, color, or product than what you ordered, please contact us with photos and your order information so we can review the situation.
Once a refund is approved, it will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take approximately 5–10 business days for the funds to appear in your account.
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